Frequently Asked Questions (FAQ)

General Questions

  • Wings provides community-based mental health and support services designed to help individuals and families improve emotional wellness, stability, and independence. Services may include:

    • Outpatient Therapy

    • Peer Support Services

    • Community Support Team (CST)

    • Intensive In-Home Services (IIH)

    • Supportive Employment

    • Residential Transitional Housing

    • Court Advocacy

    • Mobile Crisis Support Coordination

  • We work with children, adolescents, adults, and families who may benefit from mental health, behavioral health, or supportive community services.

  • Wings serves individuals and families throughout North Carolina within applicable service areas connected to Alliance Health, Partners Health Management, and Vaya Health plans.

  • Many of our services are available through Medicaid-managed care plans including Alliance Health, Partners Health Management, and Vaya Health. Coverage and eligibility may vary depending on the service and location.

  • You can contact our team directly through our website, phone, or referral form. A member of our team will help guide you through the next steps and determine what services may best fit your needs.

Additional Support FAQ

  • Our goal is to help individuals find the support that best fits their situation. If another provider or resource may better meet your needs, we will do our best to help connect you with appropriate services.

  • Referral timelines can vary depending on the service, eligibility requirements, and current availability. Our team works to follow up as quickly as possible.

  • Yes. Referrals may be submitted by individuals, family members, providers, schools, organizations, or community partners depending on the service requested.

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